PLUS ES Installer Support

Links, answers, and connections to your PLUS ES Support Teams & Systems.

Please use the following form to get in touch with the PLUS ES team. We look forward to assisting you!

Your email address:(Required)
Your name:(Required)
This field is for validation purposes and should be left unchanged.

PLUS ES uses the Rapid Global Contractor and Compliance Management system for service quality assurance and safety.

Login to Rapid Global

The PLUS ES Installer & Partner Portal provides information on, and tools for, managing installer work orders.

Please use the following link to login:

LOGIN TO INSTALLER & PARTNER PORTAL

You can pick up our meters from a TLE Electrical store near you. To find a store near you click the button below.

FIND A TLE STORE STOCKIST
TLE Artarmon02 9437 5844
Haymans Ballina02 6686 9121
TLE Batemans Bay02 4472 5733
TLE Bathurst02 6332 9500
GO Electrical Belmont02 4922 8200
TLE Brookvale02 9938 3516
Haymans Cardiff02 4953 6024
TLE Caringbah02 9526 7712
TLE Castle Hill02 9634 2666
TLE Coffs Harbour02 6652 5333
TLE Dubbo02 6881 8300
TLE Erina02 4365 3333
TLE Fyshwick (ACT)02 6280 6933
TLE Gosford West02 4324 7555
TLE Leeton02 6953 6888
Haymans Lismore02 6621 9333
TLE Lithgow02 6352 3488
Haymans Maitland02 4931 9434
TLE Moss Vale02 4868 1915
Haymans Newcastle02 4929 2958
TLE Oak Flats02 4257 4011
TLE Orange02 6362 3200
TLE Port Macquarie02 6581 1522
TLE Prestons02 9826 0800
TLE South Windsor02 4577 4955
TLE Tamworth02 6762 4003
Haymans Tweed Heads07 5524 4488
TLE Wagga Wagga02 6921 1833
TLE Warabrook02 4956 9664
TLE Wollongong02 4229 9377
TLE Yamba02 6645 8450

Or you can also easily order electricity meters to be delivered to you directly via our website shopfront by clicking the link below:

ELECTRICITY METER SHOPFRONT

How do I become accredited to install PLUS ES meters?

Register your interest through the Installer Enquiry Form to contact us and select “Get accredited with PLUS ES/Training”.

Our team will contact you once we have received your form.

Which Australian Energy Retailers does PLUS ES work with?

PLUS ES works with most major energy retailers and there are more than 50 of them!

Installers can raise requests through the PLUS ES Portal directly to major retailers. To check if you can submit an application to any other retailer your customer is already with, you can ask the retailer if they will raise the job to PLUS ES for you as per the customer’s Power of Choice. Alternatively, you can use our Installer Enquiry Form to contact us if you need help getting through to the energy retailer..

How do I download the Barking App onto my mobile phone or tablet?

If you are already accredited with PLUS ES to install meters and need help to log in to the Barking App, please call Retriever Barking App Support on 1300 132 485.

How do I download the PLUS ES Portal to raise metering requests to Energy Retailers?

If PLUS ES has already granted you access, you can use your email address to log in or reset your password here. If you want to be part of the PLUS ES family, Contact Us so we can get you set up.

I am a PLUS ES Accredited Installer. Do I have to use the PLUS ES Portal to submit an application for my customer’s smart meter?

No, there are other ways to raise a metering service request, but we think you will find that raising through the PLUS ES Portal is the best way. The PLUS ES Portal empowers you to submit the application on the customer’s behalf so you can be ready to install the meter as soon as your customer is ready.

If you choose to deal with each energy retailer directly, you will need to ensure they raise the job to PLUS ES with your correct details on their paperwork.

What if my customer does not want communications installed in their smart meter? What are the customer’s rights?

Customers can contact their energy retailer to disable or re-enable communication to the digital meter; however, energy retailers may charge manual read fees.

You can refer customers to the Smart Meters Frequently Asked Questions on the Australian (Government) Energy Regulator website (external link).

Smart Meters FAQs (Australian Energy Regulator website)

What if I need to arrange for a Current Transformer CT Meter to be installed?

You can ask the energy retailer to nominate PLUS ES for the installation and coordinate with us.

Once PLUS ES receives a Service Order for a CT Meter, one of our specialised technicians can coordinate the installation with you. Alternatively, you can Contact Us once you have raised the request to the retailer.

Are Activestream Whole Current Meters the same as PLUS ES Meters?

Yes. PLUS ES owns and maintains Activestream meters.

Need to get in contact?

Please use the following numbers to contact PLUS ES:

1800 775 341 – Installer In-field communication issue (NOC), Rapid Global support, accreditation and training, technical support and ASP Assist.

1300 132 485 – For assistance with Barking app IT issues.

1300 760 626 – For assistance with CT metering and any other enquiries.